We want you to get the most out of your Thistle experience! Please see our instructions below on how to make changes to your upcoming deliveries.

Account changes need to occur before Thursday 11:59pm prior to your next week’s delivery.

  1. Edit Items in Your Delivery
  2. Edit Your Subscription
  3. Add Another Subscription
  4. Skip a Delivery
  5. Pause Account For a Week or More
CEO and co-founder of thistle, Ash Cheriyan

Follow the steps below or contact hello@thistle.co and we’ll take care of it for you!

Edit Items in Your Delivery:

  1. At the top of the page, hover over “Upcoming” and click “Deliveries
  2. You will see the delivery date, delivery address, arrival time, and option to edit or skip your delivery.
edit items in your thistle delivery
  1. Click Edit Button: The green edit button in the top right allows you to edit this specific delivery. Add several quantities of the same item by clicking on the plus (+) sign under the image. To remove an item or reduce the quantity, click the minus (-) sign. ​
  2. Click “Update” to Save Changes in Your Delivery.
update the quantity of meals you want to receive

Note:

  • If the button says “Add 1 More Meal” rather than “Save,” another meal must be added in order to meet the minimum of your subscription.
  • If the edit button is greyed out, the deadline has past to make changes.

Edit Your Subscription:

  1. At the top of the page, hover over your name and click “Meal Plan
  2. Review and change the amount of meals, days per week, and protein preference. Scroll down and click to subscribe to any juices, shots, and soups.
edit you subscription and choose a booster
  1. Click “Save Updates

Note:

  • The juice subscription is a rotating selection of all our juices.
  • To edit, click on the juice preference button and select the juices you don’t want. You will not receive what is greyed out.

​​​​​Add Another Subscription:

  1. At the top of the page, hover over your name and click “Meal Plan
add another subscription
  1. Click “Add Another Subscription” to customize a delivery plan for someone else!

Skip a Delivery:

  1. At the top of the page, hover over “Upcoming” and click “Deliveries
  2. Scroll down to the delivery day you want to skip and to the right, click on “Skip Delivery” in red.
  3. A pop-up window will appear and have you confirm that this is the delivery day you wish to skip.
skip your delivery
  1. The delivery day will now be greyed out, meaning you will not receive it nor be charged.

Pause Account For a Week or More:

  1. At the top of the page, hover over your name and click “Meal Plan
  2. Scroll to the bottom of the page and click “Pause Deliveries


pause thistle account

Note:

  • To avoid a charge for the following week, pause before 11:59 pm on Thursdays.
  • Here, you can schedule pauses for future weeks. Click on the the weeks you wish to skip — they need to be outlined in green.
  • Weeks not outlined in green are still active.
choose a reason for pausing account
  1. Click “Update” to finalizing pausing this week of deliveries.


Don’t forget: you can download our mobile app to manage your account on the go!

Still have a question on how to manage your account?

Take a look at our FAQ or reach out to our Customer Success team directly at hello@thistle.co!


Posted 
Jun 24, 2018
 in 
Thistle News
 category